What Clara does with every request

    Every request ends in one of four decisions: answer, ask, escalate or block.

    Many thin lines of teal light come together at one glowing point and go on as a single line.

    The advisors

    Clara's compliance, risk and rules checks read every request before your agent replies or acts.

    Diagram. A request is read by the advisors: Rules check, Implied meaning, Tone and urgency, Situation picture, Real goal, Request type, Risk check, Compliance check, Ready to act. Checked on every request: Rules check, Risk check, Compliance check. Every request ends in one of four decisions: answer, ask, escalate or block.
    • Rules check

      Checked on every request

      Checks the request against the rules that apply, starting from the base rule floor that cannot be weakened.

    • Implied meaning

      Reads what a message implies beyond what its words literally say.

    • Tone and urgency

      Reads the mood and stance behind a message and how urgent it is.

    • Situation picture

      Works out what is happening around the message and where it is heading.

    • Real goal

      Tells the request someone typed apart from the goal behind it.

    • Request type

      Sorts what kind of request this is.

    • Risk check

      Checked on every request

      Weighs how likely and how serious the harm could be.

    • Compliance check

      Checked on every request

      Checks which obligations and prohibitions apply to the request.

    • Ready to act

      Checks whether the request is ready to be acted on.

    Four possible calls

    1. 1

      answer

      The request goes ahead with the briefing in hand.

    2. 2

      ask

      Clara comes back with a clarifying question instead of guessing.

    3. 3

      escalate

      The request goes to a person, with the briefing attached.

    4. 4

      block

      The request is refused, and the rule or risk is named.

    Clara blocks a request before the answering model runs, so a firm does not pay for an answer that was never going to be allowed.

    What you get back

    Every governed decision leaves a record that an auditor can replay.

    Diagram. Every governed decision leaves a record that an auditor can replay.

    Coming next

    • Per-agent budgets

      Set a spending limit for each agent.

    • Firm-written rules

      A firm writes its own rules for its agents to follow.

    • Signed decision records

      Each decision record carries a signature.

    • Unattended-work checks

      Checks for agents that work with no person watching.

    • Resale

      A firm offers its assistants to outside agents.

    • Slack

      Use Clara from Slack.

    • Claude Code

      Clara checks the plans a coding agent makes.

    Talk to us

    Tell us which agents your firm runs, and we will show you where Clara fits.

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