Terms of Service

These terms are between you and Paresium Technologies Inc. ("Paresium", "we", "us"). They cover this website, the Clara portal and API, and the channels a firm connects to Clara (together, "the service"). By creating an account or using the service, you agree to them. If you use Clara for a firm, you confirm you can accept these terms for that firm.

If your firm has a signed agreement with us, that agreement wins wherever it differs from these terms.

Clara checks requests against a firm's rules, helps with answers using AI models, and keeps a record of each step. Clara is still being built with a small group of pilot partners, and features can change, move or be withdrawn as it grows.

Give us accurate details and keep your sign-in safe. You are responsible for what happens under your account. Tell us at [email protected] if you think someone else has used it.

A firm's administrators decide who in the firm can use Clara and what they can do. The firm is responsible for its people and for choosing its own rules and settings.

You agree not to use the service to:

• break the law or anyone's rights;
• upload content you have no right to use, or personal information you have no right to share;
• attack, probe or overload the service, or get around its safety rules or limits;
• share your sign-in or API keys, or use the service to build a competing one;
• send harmful, deceptive or abusive content.

Firms are responsible for having the consents and notices they need to put their customers' and staff's information into Clara, and for how they use what Clara produces.

You pay for Clara with credits, bought through Stripe. Before a request runs, we hold the worst-case cost so there are no surprises. When it finishes, we charge only for what actually ran and release the rest. If an early check blocks a request, the later services never run and you are not charged for them. Your receipt shows both numbers.

Prices are shown in the portal and at purchase, and may change for future purchases. Taxes may be added where the law requires. Expiry and refund terms for credits are shown when you buy them or set out in your written agreement. Our pricing page is a preview and not an offer.

You keep ownership of what you put into Clara and of the answers it produces for you. You give us permission to store, process and show that content as needed to run the service for you, including sending masked text to the AI models and companies named on our subprocessors page.

How we handle personal information, and how a generalized form of firm data can help improve the service unless the firm turns that off, is set out in our Privacy Policy.

Clara's answers are produced by AI. They can be incomplete or wrong. They are not legal, financial, medical or other professional advice, and they are not a substitute for a qualified person. Check anything that matters before you rely on it. You are responsible for decisions you make using Clara.

We work to keep Clara running, but we do not promise it will always be available or free of errors. We may pause the service for maintenance or changes. Clara scales to zero when idle, so the first request after a quiet period can be slower.

You can stop using Clara at any time, and a firm can ask us to close its account. We may suspend or end access if these terms are broken, if the use puts others or the service at risk, or if the law requires it. Where we reasonably can, we will tell you first.

When an account ends, we handle the firm's data as described in the Privacy Policy, including deleting records at the end of their retention period. Parts of these terms that are meant to last, such as ownership, limits on liability and governing law, continue after the account ends.

The service is provided "as is" and "as available". To the fullest extent the law allows, we are not liable for indirect, special or consequential losses, or for lost profits, lost data or lost business, and our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim.

Nothing in these terms limits a liability that the law does not allow us to limit.

You will cover our reasonable costs if a third party brings a claim against us because of content you put into the service or because you broke these terms. We will tell you promptly about the claim and let you help manage it.

We may update these terms. When we do, we will change the date at the top and, for a change that matters, tell account holders by email or in the portal. Using the service after a change means you accept it.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

Paresium Technologies Inc.
[email protected]